Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Stylenovi Instruments offers free shipping worldwide in many countries. In other areas, shipping costs apply. Find detailed information here.
.

Which payment methods are accepted in the Online Shop?

We accept payment by credit card (VISA / MasterCard  ), by debit card (VISA, Carte Bleue, Carte Bancaire) and by PayPal

How long will delivery take?

Borderlinx can, if you wish, consolidate your shipments and ship when you instruct; please then allow 2-6 days (depending upon the level of service you have chosen) for your shipment to arrive at your address. On average, it takes 4-6 business days with Standard Service and 2-3 business days with Express Service

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure..

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day. Orders via pre-payment (Vorkasse) are sent out on the day we receive the payment.

Do I receive an invoice for my order?

Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.

Send us an email

support@stylenovi.com

[contact-form-7 id=”16″ title=”Contact form 1″]

.